About us

Formed in 2016, we are a Birmingham-based GP Federation. Between our 52 member practices, our patient list size covers around a third of the population of Birmingham.  We work together to deliver the best possible care for all of these patients. 

Our Vision

We deliver the highest possible standards of care to patients across Birmingham, in the most appropriate setting for their needs.

Our Purpose

Since we began, we've championed innovation, collaboration and digital technologies to help our members meet the many challenges facing the healthcare system.  We maximise the impact of closer working between our General Practice members and other stakeholders. Examples include community services, secondary care, voluntary sector, and social care. As well as working collectively, each of our members retains their individual identity and autonomy as GP practice. 
 

Our Values

The success of our Federation is based on teamwork, innovation, mutual respect and a shared commitment to patient-centred care. While we're proud of the results we've achieved so far, we are always looking at new ways to improve the lives and outcomes of our members and their patients. 

Our model

Delivery

We use a Hub and Spoke model to deliver our services.  Member practices are grouped around local Hubs, that offer face to face and virtual services.  

Our patients’ first point of contact is still their registered GP. The GP retains overall responsibility for their care. Within normal surgery hours, member practices manage their patients pretty much as usual. Thanks to SDSmyhealthcare though, practices can offer patients extra services. Examples include evening and weekend appointments, and a wide range of enhanced services at our local Hubs. 

Patients can also book telephone consultations throughout the day. They can do this via their practice, or by using the SDSmyhealthcare Digital App.  

The Hubs are based at:

Bath Row

Burbury Medical Centre

Fernbank Medical Centre

Fernley Medical Centre

Harborne Medical Practice

Kingstanding Circle

Khattak Memorial Surgery

River Brook Medical Centre

West Heath Medical Centre

All of our practices are within three miles of their nearest Hub. Patients can access face-to-face consultations outside their practice’s normal opening hours. They can choose the site they’d prefer based on their location, lifestyle, work and personal circumstances. 

All our Hubs provide GP, Practice Nurse and Health Care Assistant extended access face to face appointments. We also offer a wide range of enhanced and community services. They include Minor Surgery and Complex Wound Care.  

Our main Hub at West Heath Medical Centre also houses:

• The Virtual GP and Pharmacist services

• Community services. These include MSK, Diabetes, Frailty, and ECG Interpreting

• SDSmyhealthcare’s back office functions

Our Healthy Futures service helps patients to access a range of services. They include:

• Lifestyle and Health Promotion Services

• Local Authority Services

• Citizens Advice

• Third Sector Services

Our practices’ clinical systems are interoperable. Staff can book patients into their own practice, or into any of the Hubs. Once patients give their explicit consent, a treating clinician can access their full medical notes. The clinician can then record details of the consultation. 

Using SDSmyhealthcare, patients can:  

• register

• book appointments

• order prescriptions

• view medical records

• access tailored health and lifestyle information

We can scale our flexible model both up and down. This helps members to meet fluctuating demand caused by:

• seasonal pressures

• flu epidemics

• staff being absent

• unexpected events that close the practice

Hubs and local practices can handle patient overflows, until things go back to normal.

Partnering

The model and services outlined in the previous section ensures that patients can access physical and virtual healthcare services.

To deliver many of our services, we work closely with partner agencies. We integrate effectively and seamlessly with community, secondary and urgent care services. Social support and lifestyle services support our model. 

Patient feedback is positive, showing high levels of satisfaction. SDSmyhealthcare means patients are seen more quickly and conveniently within primary care. This has led to a reduced use of:

• ambulance services

• NHS 111

• Urgent Care Centres

• A&E services

Our Members

Between us, we have a patient population of around 308, 000 patients.