About us

Formed in 2016, we are a Birmingham-based GP Federation. Between our 56 member practices, our patient list size covers nearly a third of the population of Birmingham.  We work together to deliver the best possible care for all of these patients. 

 

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At the forefront of innovation and positive change

 

Our Vision

We deliver the highest possible standards of care to patients across Birmingham, in the most appropriate setting for their needs.

 

Our Purpose

Since we began, we've championed innovation, collaboration and digital technologies to help our members meet the many challenges facing the healthcare system.  We maximise the impact of closer working between our General Practice members and other stakeholders e.g. community services, secondary care, voluntary sector, social care etc. As well as working collectively, each of our members retains their individual identity and autonomy as GP practice. 
 

Our Values

The success of our Federation is based on teamwork, innovation, mutual respect and a shared commitment to patient-centred care. While we're proud of the results we've achieved so far, we are always looking at new ways to improve the lives and outcomes of our members and their patients. 


Our model

We offer patients a wide range of health and social care services, in a choice of locations. Appointments are available on days and times that are convenient for our patients. To make this all possible, we work with a number of other agencies.

Delivery

We use a Hub and Spoke model to deliver our services.  Member practices are grouped around local Hubs, that offer face to face and virtual services.  

Our patients’ first point of contact is still their registered GP. The GP retains overall responsibility for their care. Within normal surgery hours, member practices manage their patients pretty much as usual. Thanks to MyHealthcare though, practices can offer patients extra services. Examples include evening and weekend appointments, and a wide range of enhanced services at our local Hubs. 

Patients can also book telephone consultations throughout the day. They can do this via their practice, or by using the MyHealthcare Digital App.  

The Hubs are based at:

West Heath Medical Centre
Burbury Medical Centre
Fernley Medical Centre
Harborne Medical Practice
River Brook Medical Centre

All of our practices are within three miles of their nearest Hub. Patients can access face-to-face consultations outside their practice’s normal opening hours. They can choose the site they’d prefer based on their location, lifestyle, work and personal circumstances. 

All our Hubs provide GP, Practice Nurse and Health Care Assistant extended access face to face appointments. We also offer a wide range of enhanced and community services. They include Minor Surgery and Complex Wound Care.  

Our main Hub at West Heath Medical Centre also houses:

  • The Virtual GP and Pharmacist services
  • Community services. These include MSK, Diabetes, Frailty, and ECG Interpreting
  • MyHealthcare’s back office functions

Our Healthy Futures service helps patients to access a range of services. They include:

  • Lifestyle and Health Promotion Services
  • Local Authority Services
  • Citizens Advice
  • Third Sector Services

Our practices’ clinical systems are interoperable. Staff can book patients into their own practice, or into any of the Hubs. Once patients give their explicit consent, a treating clinician can access their full medical notes. The clinician can then record details of the consultation. 

Using the MyHealthcare, patients can:  

  • register
  • book appointments
  • order prescriptions
  • view medical records
  • access tailored health and lifestyle information

We can scale our flexible model both up and down. This helps members to meet fluctuating demand caused by:

  • seasonal pressures
  • flu epidemics
  • staff being absent
  • unexpected events that close the practice

Hubs and local practices can handle patient overflows, until things go back to normal.

Partnering

The model and services outlined in the previous section ensures that patients can access physical and virtual healthcare services.

To deliver many of our services, we work closely with partner agencies. We integrate effectively and seamlessly with community, secondary and urgent care services. Social support and lifestyle services support our model. 

Patient feedback is positive, showing high levels of satisfaction. MyHealthcare means patients are seen more quickly and conveniently within primary care. This has led to a reduced use of:

  • ambulance services
  • NHS 111
  • Urgent Care Centres
  • A&E services

Our Members

Between us, we have a patient population of around 300, 000 patients. 

 

 

  • Al Shafa Medical Centre
  • Balsall Heath - Dr Raghavan
  • Balsall Heath - Dr Walji
  • Bath Row Medical Practice
  • Bournbrook Varsity Medical Practice
  • Bournville Surgery
  • Burbury Medical Centre
  • Cavendish Medical Centre
  • Charles Road Surgery
  • City Health Centre
  • Cofton Medical Centre
  • Fernley Medical Centre
  • First Care Practice 
  • Frankley Health Centre
  • Grange Hill Surgery
  • Harborne Medical Practice
  • Highgate Medical Centre 
  • Hill General Practice
  • Hollymoor Medical Centre
  • Karis Medical Centre 
  • Khattak Memorial Surgery

 

  • Kings Norton & Ashtree
  • Kingsfield Medical Centre
  • Ley Hill Health Centre
  • Limes Medical Centre 
  • Lozells Medical Centre
  • Northfield Health Centre
  • Northwood & Alvechurch
  • Queslett Medical Centre
  • River Brook Medical Centre
  • Selly Oak Health Centre
  • Selly Park Surgery
  • Shenley Green Surgery
  • Sherwood House Medical Centre
  • Sparkbrook Heath Centre
  • Springfield Medical Centre
  • Summerfield Primary Care Practice
  • University Southgate Practice
  • Vicarage Road Surgery
  • Wand Medical Centre
  • West Heath Medical Centre
  • West Heath Primary Care Centre